Privacy Policy
Your trust matters to us. This policy explains what we collect, why, and how we protect it.
Last updated: September 2025.
Humble Hands Home Care & Staffing, LLC ("we", "us", "our") is committed to protecting your privacy. This policy describes how we collect, use and safeguard your information when you use our website and services.
Information We Collect
- Contact details you provide — name, email, phone number and address — when you request a consultation or apply for a position.
- Care-related information you share about your loved one's needs, preferences and health to help us design a care plan.
- Resume and employment history when you apply to join our team.
- Website usage data such as pages visited and approximate location, collected automatically through cookies and analytics tools.
How We Use Your Information
- To respond to your inquiry and schedule a free care consultation.
- To create, deliver and improve the care services you request.
- To process employment applications and communicate with candidates.
- To send service updates, reminders and important notifications (you may opt out of marketing messages at any time).
How Long We Keep Your Data
- We retain inquiry and consultation records for as long as needed to provide services, plus a reasonable period afterward for record-keeping.
- Employment application data is kept for up to 24 months unless you request earlier deletion.
- You may ask us to delete your personal information at any time, subject to legal retention requirements.
How We Share Your Information
- We do not sell your personal information to anyone, ever.
- We share information only with the caregivers and care managers directly involved in your loved one's care.
- We may share data with trusted service providers (such as scheduling or payroll tools) who help us operate, under strict confidentiality agreements.
- We disclose information when required by law or to protect the safety of our clients and caregivers.
Data Security
- We use industry-standard safeguards including encryption, access controls and secure storage to protect your information.
- Access to personal and care information is restricted to authorized personnel only.
- While no system is perfectly secure, we work continuously to protect your data against unauthorized access or loss.
Your Rights
- You may request access to, or a copy of, the personal information we hold about you.
- You may ask us to correct inaccurate or incomplete information.
- You may request that we delete your personal information, subject to legal obligations.
- You may opt out of marketing communications at any time by replying STOP or contacting us directly.
- To exercise any of these rights, email us at info@humblehandshomecare.com or call (612) 760-9479.
Contact Us About Privacy
Questions about this policy or your data? Email info@humblehandshomecare.com or call (610) 931-0114.